Passport Eyewear has been in the game for more than 45 years and we wouldn’t have been able to do that without our amazing customers! As a customer, you are our number one priority! At Passport Eyewear, we want to do everything within our power to make sure you have the best experience shopping with us and receiving your items. Listed below are our policies on deliveries, shipping times, orders, and returns.
Australia Post are still experiencing significant delays due to Covid, therefore shipment times of products may be affected. We recommend selecting Express Post to ensure your parcel arrives in a more timely manner.
Usually, it takes 1-2 business days to fulfil an order, after which it is shipped out. Shipping times with standard freight are approximately 2-7 days, with express shipping taking 1-3 days. Some orders such as rural orders may take a little longer (but not much) due to isolation factors and freight routes.
We offer standard and express shipping within Australia, and flat fee shipping for New Zealand customers.
2 - 14 Business Days
$7.50, Orders over $50 SHIP FOR FREE
1 - 7 Business Days* $13.00
*Depending on location and whether your address is in the Express Post delivery zone
Outside of Australia, we currently only offer delivery to New Zealand. Standard shipping flat fee of $25 applies.
All our glasses, umbrellas and other products ship from our warehouse in Adelaide, South Australia. All orders are picked, packed, and shipped from our Australian warehouse.
In short, no. At this time, Passport Eyewear does not ship internationally, with the exception of New Zealand. Customs is not charged to our New Zealand customers, however a flat fee of $25 does apply for shipping.
Before getting in touch with us, please help us out by doing the following:
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at email@example.com. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Our eyewear is made from the best available plastic polymers and stainless steel. Our lenses are made from the best grade glass to ensure they aren’t scratched or damaged easily. We offer a 12 month guarantee and, short of them falling into the ocean or into a food processor, they’re made to last.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We allow returns and exchanges within 30 days of dispatch of your order, should it be damaged or supplied incorrectly. If there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org! Further information on the conditions of refunds is available on our Refund Policy page. Click the link in the Help Centre below to review our Refund Policy.
Refunds are only offered to customers that receive the wrong items, damaged items or if an item is out of stock. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you. You can review our full Refund Policy from the Help Centre menu below.
Unfortunately, not at this time. Unless you have received the wrong or damaged product, we are unable to facilitate a return or exchange. In the event that you have been sent the wrong size, strength, colour, etc. item from what you ordered, we advise that you contact us at firstname.lastname@example.org with your order number and a photo of the item you have received (preferably with the item serial number visible) so that we can help rectify the situation. Generally in this case we ship out a replacement item or issue a refund, depending on the circumstances.
We take pride in our stellar products and service. Our glasses frames and umbrellas are made to last and we're ready to guarantee that with a 12-month guarantee against faulty workmanship. If your new product breaks from a manufacturing fault within 12 months of your purchase, we'll replace it with a new one or refund the item (refund conditions apply). Just don't go throwing them in a reactor or into an industrial thresher. That's a different kind of fault.
If you've received a faulty item, get in contact with us at email@example.com and our friendly staff will gladly help rectify the situation. Just send us a photo of your faulty item and a copy of the receipt or order number so our staff can help you as best they can.
Can you trust the weatherman? Well, it depends! On the TV? NO! The one you keep on you at all times in case of rain? Always!
The Weatherman Travel Umbrella is a compact travel umbrella to keep in your jacket or handbag when you're not too sure whether it's going to rain. Available in 5 distinguished colour arrangements, you'll always look like you know what's what when you whip out your Weatherman Travel Umbrella.
Your own Weatherman Travel Umbrella is just a cart click away. Never be caught out by the person on tv who "thinks" they're a Weatherman again.
We take pride in our stellar products and service. Our umbrellas are made to last and we're ready to guarantee that. All Splash Umbrellas come with a 12-month guarantee against faulty workmanship. If your new brolly breaks from a manufacturing fault within 12 months of your purchase, we'll replace it with a new umbrella! Just don't go throwing them in a reactor or into an industrial thresher. That's a different kind of fault. Please review our Shipping Policy or Refund policy for more information.
||Blue Stripes||Charcoal Stripes||Navy Plaid||Navy Checkered|
.: Manual open/close function.
.: Portable and lightweight: You don't have to choose between gigantic windproof umbrellas or tiny ones that cannot provide minimal wind protection. This excellent umbrella is the perfect combo of portability, protection and durability.
.: Pocket Size! This umbrella will fit in almost anything... as long as it's a pocket, handbag, or sleeve...
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Estimated delivery time 7-14 days